Terms of service

GENERAL TERMS AND CONDITIONS OF SALE

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Withdrawal period: the period during which the consumer may exercise their right of withdrawal.

Consumer: any natural person acting outside the scope of their professional or commercial activity and entering into a distance contract with the professional.

Day: calendar day.

Ongoing contract: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligations of which are spread over time.

Durable medium: any instrument that enables information addressed personally to the consumer or the professional to be stored in a way that allows it to be consulted later and reproduced unchanged.

Right of withdrawal: the consumer’s right to withdraw from the distance contract within the withdrawal period.

Professional: the natural or legal person offering products and/or services to consumers within an organised system of distance selling.

Distance contract: a contract concluded within an organised system for the distance sale of products and/or services, using one or more distance communication techniques exclusively up to and including the conclusion of the contract.

Distance communication technique: any means that can be used to conclude a contract without the simultaneous physical presence of the professional and the consumer.

General terms and conditions: these general terms and conditions of the professional.

Online store: the e-commerce website operating under the trade name “MaisonNolisse”, operated by Parkstad eComm, registered with the Netherlands Chamber of Commerce. This reference serves solely to identify the responsible legal entity.

Article 2 – Scope of application

These general terms and conditions apply to every offer made by the professional and to every distance contract and order concluded between the professional and the consumer.

Before the conclusion of a distance contract, the text of these terms and conditions is made available to the consumer. If this is not reasonably possible, it will be indicated where the terms and conditions can be consulted on the online store’s website and that they will be sent free of charge upon request.

If the contract is concluded electronically, these terms and conditions may be provided electronically in a manner that allows them to be stored on a durable medium. If this is not possible, it will be indicated where they can be consulted electronically and that they will be sent free of charge, electronically or otherwise, at the consumer’s request.

If specific product or service conditions apply in addition to these general terms and conditions, the provisions most favourable to the consumer shall prevail in the event of a conflict.

If one or more provisions of these terms and conditions are null or declared null, the remaining provisions shall remain in force and shall be replaced by mutual agreement with a provision that most closely reflects the original intent.

Situations not covered by these terms and conditions and any ambiguities shall be interpreted in the spirit of these general terms and conditions.

Article 3 – The offer

If an offer has a limited period of validity or is subject to specific conditions, this shall be clearly stated.

The offer is non-binding; the professional reserves the right to modify or adjust it.

The offer contains a complete and accurate description of the products and/or services, enabling the consumer to properly assess their nature and characteristics. Images are a faithful representation of the products offered but do not guarantee exact colour accuracy.

Obvious errors or mistakes in the offer do not bind the professional. All information is indicative and does not give rise to any entitlement to compensation.

Each offer includes sufficient information to clearly inform the consumer of their rights and obligations, including in particular:

  • the price excluding import VAT, customs duties, and customs clearance fees (these costs are borne entirely by the consumer and are charged by the carrier or customs authorities upon import);

  • any shipping costs;

  • the manner in which the contract is concluded;

  • the existence or absence of a right of withdrawal;

  • payment, delivery, and performance conditions;

  • the acceptance period of the offer or the price guarantee period;

  • how the consumer may verify and correct data before concluding the contract;

  • the languages in which the contract may be concluded;

  • any applicable codes of conduct;

  • the minimum duration of obligations in the case of an ongoing contract.

Article 4 – The contract

The contract is concluded at the moment the consumer accepts the offer and fulfils the conditions attached thereto.

If acceptance takes place electronically, the professional shall immediately confirm receipt of this acceptance. As long as this confirmation has not been received, the consumer may terminate the contract.

The professional takes appropriate technical measures to secure electronic transactions and the website environment. Where electronic payment is possible, appropriate security measures are applied.

The professional may verify whether the consumer is able to meet their payment obligations. If there are justified grounds for not concluding the contract, the professional may refuse the order or subject its execution to special conditions.

Upon delivery of the product or service, the professional shall provide the consumer, on a durable medium, with:

  • the contact address for complaints;

  • information on the exercise of the right of withdrawal, or a statement of its exclusion;

  • information on warranties and after-sales service;

  • any legally required information not yet provided;

  • termination conditions if the contract exceeds one year or is of indefinite duration.

All contracts are concluded subject to product availability.

Article 5 – Right of withdrawal

The consumer has the right to withdraw from the contract without giving any reason within 14 days. This period begins on the day following receipt of the product.

During this period, the consumer shall handle the product only to the extent necessary to establish its nature and characteristics. The product must be returned in its original condition, complete and undamaged.

The consumer must notify the professional of their decision to withdraw within 14 days of receipt, in writing or by email. After notification, the product must be returned within a further 14 days.

All returns must be sent exclusively to our warehouse in China, which is our sole logistics centre. Returns sent to any other address will not be accepted.

The consumer must provide valid proof of shipment demonstrating that the product was returned within the required timeframe.

If no notification or return is made within the prescribed time limits, the purchase becomes final.

Article 6 – Costs in the event of withdrawal

If the consumer exercises the right of withdrawal, all return shipping costs are borne entirely by the consumer.
This includes shipping costs for returning the product to our warehouse in China, the sole return processing location.

If the consumer has already paid an amount, the professional shall refund it as soon as possible and no later than 14 days after notification of withdrawal, provided that:

  • the product has been received back by the online store, or

  • the consumer provides sufficient proof that the product has been returned in full.

Article 7 – Exclusion of the right of withdrawal

The professional may exclude the right of withdrawal where legally permitted, provided this exclusion is clearly stated in the offer or at the latest before the conclusion of the contract.

The right of withdrawal may be excluded for products that are:

  • made to the consumer’s specifications;

  • clearly personalised;

  • by their nature not suitable for return;

  • liable to deteriorate or expire rapidly;

  • subject to financial market fluctuations beyond the professional’s control;

  • newspapers or magazines sold individually;

  • audio or video recordings and software with a broken seal;

  • hygiene products with a broken seal.

The right of withdrawal may also be excluded for services:

  • relating to accommodation, transport, catering, or leisure activities to be provided on a specific date or during a specific period;

  • where performance has begun with the consumer’s express consent before the end of the withdrawal period;

  • relating to betting and lotteries.

Article 8 – Price

During the validity period stated in the offer, prices shall not be increased, except as a result of mandatory changes in VAT rates.

The professional may offer products whose prices are subject to financial market fluctuations; this shall be stated in the offer.

Price increases within three months after conclusion of the contract are permitted only if they result from legal obligations.
After three months, price increases are permitted only if stipulated and if the consumer is entitled to terminate the contract from the effective date of the increase.

Prices displayed on the website are in euros and do not include import VAT, customs duties, or customs clearance fees for deliveries outside France or from a third country.

Products are shipped from a non-EU country (notably China) under Incoterm DAP/DDU – Duties and Taxes Unpaid. Accordingly:

  • no VAT is charged by the professional at the time of order (IOSS/OSS not used);

  • the customer is the importer of record in the destination country;

  • the customer is solely responsible for payment of import VAT, customs duties, handling, or clearance fees;

  • goods are shipped uncleared and unpaid.

It is the customer’s responsibility to check their country’s customs regulations prior to ordering.
The professional cannot be held liable for costs, delays, blockages, or taxes applied after shipment.

All prices are subject to typographical or display errors. In the event of an obvious error, the professional is not obliged to deliver at the incorrect price.

Article 9 – Conformity and warranty

The professional guarantees that the delivered products comply with the contract, the offer specifications, and reasonable quality standards applicable at the time of contract conclusion.

Any warranty provided by the professional, manufacturer, or importer does not limit the consumer’s statutory rights.

Any defect or delivery error must be reported in writing within 14 days of receipt.
Products must be returned in their original packaging and in perfect condition.

The warranty corresponds to that provided by the manufacturer. The professional is not responsible for:

  • the suitability of the product for a specific purpose;

  • usage advice given outside official documentation.

The warranty does not apply if:

  • the product has been modified, repaired, or repaired by a third party;

  • the product has been subjected to improper use or use contrary to instructions;

  • the defect results from statutory requirements regarding materials.

Article 10 – Delivery and performance

The professional exercises the greatest care in receiving and processing orders.

The delivery address is the one provided by the consumer.
Unless otherwise agreed, orders are executed within a maximum of 30 days.

In the event of delay or partial or total inability to perform, the consumer will be informed within 30 days of the order and may terminate the contract free of charge. Amounts paid will then be refunded within 30 days.

If an ordered product is unavailable, a replacement product may be offered, clearly identified as such.
The right of withdrawal remains applicable.
Return shipping costs for the replacement product are borne by the professional.

The risk of loss or damage rests with the professional until delivery to the consumer or their representative.

If an incorrect, defective, or damaged product is received, the professional will send a replacement free of charge.
The consumer must return the incorrect or defective item in accordance with the provided instructions.

If tracking information indicates “delivered” but the consumer claims non-receipt, an investigation will be opened with the carrier.
No refund can be issued during this investigation.

If the parcel is confirmed lost or not delivered, a new product will be shipped free of charge. This does not constitute grounds for immediate cancellation.

Article 11 – Ongoing contracts: termination and renewal

Termination
The consumer may terminate an indefinite-term contract for regular delivery of products or services at any time, subject to the agreed termination rules and a notice period not exceeding one month.

The consumer may also terminate a fixed-term contract for regular delivery of products or services at the end of the contractual period with a notice period not exceeding one month.

In all cases, the consumer may:

  • terminate at any time without restriction to a specific date or period;

  • terminate using the same method used to conclude the contract;

  • terminate with a notice period no longer than that applicable to the professional.

Renewal
A fixed-term contract may not be tacitly renewed for another fixed term.

By way of exception, contracts for regular delivery of newspapers or magazines may be tacitly renewed for a maximum of three months, provided the consumer can subsequently terminate with a notice period not exceeding one month.

A fixed-term contract may be tacitly renewed for an indefinite term only if the consumer may terminate at any time with a notice period not exceeding one month (or three months for less frequent newspaper or magazine deliveries).

Trial or promotional subscriptions for newspapers or magazines are not tacitly renewed and end automatically after the trial period.

Duration
If a contract exceeds one year, the consumer may terminate it at any time after one year with a notice period not exceeding one month, unless early termination would be unreasonable or unfair.

Article 12 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days following the start of the withdrawal period referred to in Article 6(1).
For service contracts, this period begins upon receipt of the contract confirmation.

The consumer must immediately report any inaccuracies in payment details provided.

In the event of non-payment, and subject to legal limits, the professional may charge reasonable costs provided these were communicated to the consumer in advance.

Article 13 – Complaints procedure

Complaints regarding contract performance must be submitted to the professional within 7 days after discovery of the defect, with a full and clear description.

The professional will respond within 30 days of receipt.
If a longer response time is required, an interim response will be sent within 30 days indicating when a final response can be expected.

If the complaint cannot be resolved amicably, a dispute is deemed to exist and may be submitted to a dispute resolution procedure.

A complaint does not suspend the professional’s contractual obligations unless stated otherwise in writing.

If the complaint is justified, the professional will replace or repair the delivered product free of charge.

Article 14 – General information

We place great importance on transparency towards our customers. Our online store operates exclusively digitally, with a carefully curated product selection where service, reliability, and clarity are essential.

Our company is registered with the Netherlands Chamber of Commerce under number 96706058 and operates under the trade name Parkstad eComm. We do not have a physical visitor address; all communication takes place electronically, ensuring efficiency and responsiveness.

We hold a valid tax identification number: NL005226527B25, confirming compliance with our tax obligations within the European Union.

Our customer service is accessible at all times by email and aims to respond within 24 hours. You may contact us at service@maisonnolisse.com or via the contact form available on our website.

We believe trust is built on product quality, transparency, and clear communication. This information is provided to ensure a customer relationship based on trust and compliance with legal obligations.

Article 15 – Disputes

Contracts concluded between the online store and the consumer and governed by these general terms and conditions are exclusively subject to Dutch law, even if the consumer resides abroad.