Shipping policy

Shipping Policy

Introduction

Our online store is committed to providing a fast, reliable, and transparent delivery service. This policy explains shipping timeframes, procedures, and terms to ensure a clear and consistent shopping experience.

Processing and delivery times

Orders are processed and shipped within 24 to 48 hours after purchase confirmation.
After dispatch, delivery typically takes 7 to 10 business days.

Timeframes may vary depending on:

  • weather conditions,

  • peak demand periods,

  • customs procedures, where applicable.

Free shipping

Shipping is free on all orders, with no minimum purchase and no additional fees.

Shipping method

All orders are shipped directly from our supplier. This method helps reduce processing times, maintain consistent quality control, and ensure efficient dispatch.

Order processing

After your order is confirmed:

  • You receive a confirmation email with your purchase details.

  • Your order is processed and shipped within 24 to 48 hours.

  • A tracking number is then provided so you can follow your parcel’s progress.

Order tracking

Each order includes a tracking number, allowing you to check delivery progress and the estimated delivery date via the carrier’s website.

Questions and support

If you have any questions about your order or this shipping policy, you can contact us at:
service@maisonnolisse.com

We aim to respond professionally as quickly as possible.

Limitations and exceptions

Despite our efforts to meet the stated timeframes, delays may occur due to events beyond our control, including:

  • adverse weather conditions,

  • customs processing,

  • force majeure events.

The store cannot be held responsible for such delays, but we appreciate your understanding.

Conclusion

We are committed to offering a reliable, consistent, and transparent shipping service.
For any additional requests, you can write to:
service@maisonnolisse.com