Privacy policy

Privacy Policy

This online store operates this website, including all information, content, features, tools, products, and related services, in order to provide you with a personalised shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide and support the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase, or communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal information we collect

The term “personal information” refers to information that identifies you or can reasonably be associated with you. Anonymised or non-identifiable information is not considered personal information. Depending on how you use the Services and in accordance with applicable law, we may collect or process the following categories:

Contact details: name, address, billing address, shipping address, telephone number, email address.

Financial information: payment card numbers, banking information, transaction details, payment confirmations.

Account information: username, password, security questions, preferences, and settings.

Transaction information: items viewed, added to cart, purchased, returned, or exchanged, as well as your transaction history.

Communications: information included in your messages to customer service.

Device information: browser, device type, IP address, unique identifiers.

Use of the Services: interactions with the site, access data, duration, and activity.

Sources of personal information

We may collect personal information:

  • Directly from you when you use the Services.

  • Automatically through your device, including via cookies and similar technologies.

  • From service providers acting on our behalf.

  • From partners or authorised third parties.

Use of personal information

Depending on your use of the Services, we may use your personal information to:

  • Provide, personalise, and improve the Services; process your orders; manage your account; facilitate returns and shipping; and tailor the shopping experience.

  • Carry out marketing activities, including sending promotional communications, delivering advertisements, and personalising content.

  • Ensure security and prevent fraud, authenticate accounts, and protect the Services.

  • Communicate with you, respond to your requests, and provide customer support.

  • Comply with legal obligations, respond to governmental or judicial requests, and enforce our policies.

Disclosure of personal information

We may disclose your personal information in the following circumstances:

  • To Shopify and to service providers acting on our behalf (payments, analytics, support, storage, shipping).

  • To business or marketing partners, in accordance with their own privacy policies.

  • When you instruct us to do so or provide your consent.

  • To our affiliated companies.

  • As part of a business transaction, to comply with a legal obligation, or to protect our rights or those of users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information in order to provide and improve the Services. Some data may be transferred to Shopify or to third parties located outside your country of residence. Shopify may also use certain data for advanced features. In such cases, Shopify acts as a data controller for those uses. For more information, please consult Shopify’s Privacy Policy.

Third-party websites

The Services may contain links to websites operated by third parties. We are not responsible for their privacy or security practices. We encourage you to review their respective policies.

Children’s data

The Services are not intended for children. We do not knowingly collect personal information from minors. A parent or legal guardian may contact us to request the deletion of a child’s data.

Data security and retention

No security measure is perfect. We cannot guarantee absolute security. Data retention depends on the need to provide the Services, comply with legal obligations, or resolve disputes.

Your rights

Depending on your place of residence, you may have rights including:

  • the right of access,

  • the right to erasure,

  • the right to rectification,

  • the right to data portability,

  • management of communication preferences.

If you reside in the EEA or the United Kingdom, additional rights may apply (objection, restriction, withdrawal of consent). We may verify your identity before responding to a request.

Complaints

You may lodge a complaint with us or with the competent authority in your region.

International transfers

Your information may be processed in other countries. When data is transferred outside the EEA or the United Kingdom, we use recognised mechanisms such as standard contractual clauses.

Changes to this Privacy Policy

We may update this Privacy Policy at any time. The revised version will be published on this website.

Contact

If you have any questions regarding this Privacy Policy or your personal information, you may contact us at:
service@maisonnolisse.com

We are responsible for the processing of your personal information.