Refund policy

Return and Refund Policy

1. General provisions

Our online store strives to provide a high-quality service and a consistent shopping experience. This return and refund policy outlines the conditions applicable to returns and refunds. We invite you to read it carefully before making a purchase.

2. Right of return on full-price items

We offer a right of return on all new products sold at full price, subject to the conditions outlined below.
Items on sale or purchased at a discounted price are excluded from this right of return.

3. Sale items — final sale

Items purchased during sales periods or promotions are not eligible for a refund.
These purchases are considered final sale and cannot be returned or exchanged, including in the event of an incorrect size.

4. Return shipping costs

Return shipping costs are the responsibility of the customer.

Our store does not reimburse return shipping fees and is not responsible for any expenses incurred during the return process.
For more information, please refer to our terms and conditions of sale.

5. Timeframe to declare a return

Any return must be declared within 14 days of receiving the item.

After this period, no returns will be accepted.
Compliance with this timeframe is required to be eligible for a return.

6. Exchanges for sale items

Sale or promotional items cannot be exchanged, even in the case of an incorrect size.
We recommend carefully checking sizing before completing your purchase.

7. Warranty on defective items

We offer a full warranty on items with a manufacturing defect.
In the event of a defective product, it may be returned for a full refund or an exchange, subject to verification.

8. Return procedure

To initiate a return, please contact us by email at:
service@maisonnolisse.com

Once your return request has been approved, detailed instructions will be provided to complete the process.

9. Return form

All returns must include a fully completed return form.
Returns without this form cannot be processed.
Please ensure this document is included in your return package.

10. Conclusion

Our store makes every effort to handle return requests efficiently and fairly, in accordance with this policy.

If you have any questions regarding this return and refund policy, you may contact our customer service at:
service@maisonnolisse.com